Refund policy


At Katherine James Jewellery we want you to love everything you receive from us. If you’ve ordered something, we owe you a big thank you! If it’s not the right piece for you, simply let us know and you can return your order within thirty (30) days for a refund or an exchange. 

Here’s what to do if you want to take advantage of our thirty (30) day Return policy: 

  • Contact us via email at 
  • Simply let us know within thirty (30) days of purchasing that you’d like a refund or exchange.
  • We’ll provide you all the details to arrange for the piece to be sent back to the workshop. 
  • You can expect a refund within three (3) weeks of us receiving your item back at the workshop, and in many cases it’ll be sooner than that.