Refund policy


Here at Katherine James Jewellery, we want you to love anything you receive from us. If you’ve ordered something, we owe you a big thank you! If it’s not the right piece for you then that’s no problem at all, you can return your order within 30 days for a no quibble refund, an exchange or our wonderful workshop can adjust items if something isn’t quite right. 

If it’s a gift purchased more than a month ago, and the recipient isn’t blown away, then we can exchange or commission a price-matched piece to ensure everyone is happy. 

 Here’s what to do if you want to take advantage of our 30 day returns policy: 

  • Contact us via email at, Instagram or Facebook Messenger. 
  • Simply let us know within 30 days of purchasing that you’d like a refund, an exchange or how we can adjust the ring to make it perfect for you. 
  • We’ll give you all the details to arrange for the ring to be sent back to the workshop. 
  • You can expect a refund within 3 weeks of us receiving your item back at the workshop, in many cases it’ll be sooner than that.